Satisfaction

The Satisfaction tab is the control panel for the patient experience. It allows the clinic to measure service quality automatically and consistently.

How the Survey Works

The system is automated to close the patient care loop:

Trigger

Once an appointment is marked as "Completed" on the calendar, the system starts a one-hour countdown.

Delivery

After that hour, the WhatsApp bot automatically sends a message to the patient requesting their rating and comments.

Privacy

This information is for internal clinic use.

Performance Dashboard

At the top, you will see a statistical summary:

Key metrics

Metric	Description
Average Rating (Calificacion Promedio)	The clinic's overall score on a scale of 1 to 5 stars
Total Responses	The number of patients who provided feedback
Rating Distribution	A bar chart showing the breakdown of ratings from Excellent (5 stars) to Poor (1 star)

Filtering and auditing

You can filter results to focus your analysis:

• Date range: Filter results by date range

• Score filter: View only specific ratings (e.g., viewing only 1 and 2-star ratings for service recovery)

Recent Comments

The bottom table details every response received:

Traceability

Each comment entry includes:

Field	What it shows
Patient	Who provided the rating
Professional	Which provider they evaluated
Service	The specific service performed
Comment (Comentario)	Specific suggestions or complaints