Patient Booking

This section describes the booking flow patients experience when scheduling an appointment through Turno.

Multi-Channel Access

Patients can access the booking system through two main channels:

• Direct Link / Portal: The clinic provides a URL (e.g., turno.now/your-clinic) where patients can book 24/7 without calling.

• WhatsApp Automation: The system is heavily integrated with WhatsApp. Patients receive reminders and can confirm, cancel, or reschedule just by replying to a message.

The Step-by-Step Booking Process

When a patient clicks your clinic's booking link, they follow this sequence:

Step 1: Service selection

The patient chooses the type of consultation or medical service they need.

Step 2: Professional selection

The patient can either:

• Choose a specific provider by name

• Select "First Available" (Primer disponible) to see the soonest openings

Step 3: Date and time

A clean calendar view shows available slots.

Step 4: Patient information

The patient enters their name, WhatsApp number (essential for the bot), and optionally their DNI or insurance (Obra Social).

Step 5: Review and confirm

A final summary is shown before the appointment is booked.

Key Patient-Facing Features

Waitlist (Lista de Espera)

If a day is full, the patient can join a waitlist. If someone cancels, the system automatically texts the patient so they can grab the newly opened spot.

Automatic reminders

24 hours before the appointment, the patient gets a WhatsApp message.

Self-management

Patients do not need an account or password; they use a "Confirmation Code" or a direct link from their WhatsApp to manage their turn.

Multi-language support

The booking interface supports Spanish, English, and Guarani.