# Patient Booking

This section describes the booking flow patients experience when scheduling an appointment through Turno.

## Multi-Channel Access

Patients can access the booking system through two main channels:

* **Direct Link / Portal:** The clinic provides a URL (e.g., `turno.now/your-clinic`) where patients can book 24/7 without calling.
* **WhatsApp Automation:** The system is heavily integrated with WhatsApp. Patients receive reminders and can **confirm, cancel, or reschedule** just by replying to a message.

## The Step-by-Step Booking Process

When a patient clicks your clinic's booking link, they follow this sequence:

### Step 1: Service selection

The patient chooses the type of consultation or medical service they need.

### Step 2: Professional selection

The patient can either:

* **Choose a specific provider** by name
* **Select "First Available"** (Primer disponible) to see the soonest openings

### Step 3: Date and time

A clean calendar view shows available slots.

### Step 4: Patient information

The patient enters their name, WhatsApp number (essential for the bot), and optionally their DNI or insurance (Obra Social).

### Step 5: Review and confirm

A final summary is shown before the appointment is booked.

## Key Patient-Facing Features

### Waitlist (Lista de Espera)

If a day is full, the patient can join a waitlist. If someone cancels, the system automatically texts the patient so they can grab the newly opened spot.

### Automatic reminders

24 hours before the appointment, the patient gets a WhatsApp message.

### Self-management

Patients do not need an account or password; they use a "Confirmation Code" or a direct link from their WhatsApp to manage their turn.

### Multi-language support

The booking interface supports **Spanish**, **English**, and **Guarani**.


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